In terms of people and processes, 84% of organisations have been unable to track their people’s skill sets to form special taskforces in response to the pandemic, and almost half (49%) were not able to manage new business processes.


「涵蓋靈活性、大數據、旅程思考等基本概念,以至人工智能(AI)、區塊鍊和聊天機械人等數碼科技,員工可按自己的時間和進度隨時進行學習。」 – 星展銀行(香港)人力資源主管鄭綺青

Evidently, changing expectations among business leaders require everyone, even those in non-data related jobs, to widen their knowledge on applying data to their work.

With administrative tasks one of the most onerous faced by HR, here's some tips on how to digitize the process and save time for the entire team

“From the basic concept of agility, big data and journey thinking, to digital technologies such as AI, blockchain and chatbots, our employees are empowered to learn at their own time and pace.” – Sharon Cheng, head of HR, DBS Hong Kong

While many are optimistic about the changes technology brings about, 34% are still worried about their jobs being at risk. Here are five steps organisations can consider taking if they are looking to prepare their workforce for the digital world.